FREQUENTLY ASKED QUESTIONS

Do I need to make an appointment to view your collection, or can I just drop in?

We pride ourselves on our highly personalised service, and the individual time and attention we give to each bride. For this reason, bookings are essential to view and try on our collection. You can book online or give us a call.

Book a Bridal Consultation →

How long do appointments run for?

Our appointments run for an hour. This gives you plenty of time to have a good look around and try on some of our wedding dresses. We will do sketches of your favourites and give you quotes at the end. If you need to come in for a second appointment to make your final decision, that is no problem at all. Sometimes you need time to think over the big decision.

How many people can I bring to my appointment?

We ask brides to limit their guests to three. If you have a large family or bridal party, we may be able to accommodate depending on the day, so please get in touch.

Can you copy a dress from another designer?

Whilst we offer customisation of our gowns, for example combining components from the collection, adding sleeves and trains, we won't copy a gown from another designer. We also only use our own silks and laces. However, if you have images of wedding dresses you like, send us the images. We may have similar styles in our collection, or find a way to combine a few aspects from various BRIDEHOUSE designs to create a gown you will love.

What sizes are your sample gowns?

We make wedding dresses for brides of all shapes and sizes. We would love to have all our wedding dresses in every size, but due to the size of our quaint showroom and the cost of our stunning fabrics, our samples are mainly sizes 10-12 with a selection of the collection in sizes 14-16. In most cases, however, we can create mockups to show our brides what a design will look like and have clever tricks to give you a feel for the designs you love.

How far in advance should I book to find and secure a gown from THE BRIDEHOUSE?

In most cases, we find six to nine months before your wedding day is the perfect amount of time for you to confirm your dress. That way you can relax and look forward to your big day. Our workrooms are located in-store, so we can create wedding dresses in a reasonably short period of time if needed. So, even if your wedding is very soon, it’s always worth giving us a call, we can often help.

What is included in the price of the gown?

Once you pick your dream dress we take a full range of body measurements and make up the gown to as close to these measurements as we can, we adjust the pattern accordingly at the cutting stage to give a superior fit. Our gowns can be created within a general size 6 to 18 and all fittings and adjustments needed are included in the price of your gown. As long as you have your shoes at your measurements appointment we also finish the hem to your perfect length!.

What if I live outside of Brisbane, can I still have a dress from THE BRIDEHOUSE?

We create wedding dresses for brides all over Australia and the world. Because our workrooms are located in store, we are very flexible with our timeframes. We offer Virtual appointments, where we facetime you and personally guide through the measurement process. We then offer an additional virtual appointment to go over your beautiful wedding gown before we wrap her up and send her by registered post directly to your door.

Do you offer an in-house alterations service?

Your Bridehouse gown is made to your measurements so any alterations needed for your gown are included in the price of your gown and completed by our team of seamstresses.

We are also happy to alter bridal gowns purchased from other stores, our experienced team of seamstresses understand the intricacies of bridal gowns and can help you achieve a great fit.

We are the preferred alterations person for both Grace Loves Lace and Karen Willis Holmes

What is your refund policy if I change my mind?

We try and be as flexible as we possibly can for our brides, especially if life events such as pregnancy occur. Although our deposits are non refundable and non transferable, in extenuating circumstances we will sometimes allow brides to change styles of gown as long as the same fabric is being used and we have not actually started creating your gown.

BOOK ONLINE